Setting Up the Outlook Add-in

Modified on Mon, 9 Dec at 11:24 PM

In this article:


Actionstep offers an add-in that will work with Outlook 365—either the desktop or web version. Using this add-in, you can save emails and their attachments to matters in Actionstep as well as create file notes, tasks, contacts, and time entries. This article shows you how to install and set up this add-in. See Using the Outlook Add-In for help working with the add-in.


NOTES: 
• To use the add-in, you must be using Office 365. You can access the add-in from the Actionstep Marketplace.

•  Once you've set up the Outlook add-in, you can manage your use of it by going to Admin > General Settings > Outlook Add-In (Beta). This option toggles between the an older version of the add-in and the version released in December 2024. Additionally, the Rename email feature flag allows users to rename emails that get saved to Actionstep. 




How-To Video




Setting Up the Add-In

NOTE: The Actionstep Outlook Add-in is only supported with an Office 365 Business account. You must be using Exchange via Office 365. Users with a hosted Exchange will not be able to use this feature. Actionstep recommends upgrading to Office 365.


There are three parts to setting up the add-in:



Part 1: Installing the Actionstep Add-In

The first step is to install the add-in for your version of Outlook—desktop or web-based.


TIPS: 
• If you install the add-in for the desktop version, it will automatically be available for the web version, and vice versa.

• If you need to install the add-in for all of your staff, an Office 365 account administrator can install the Actionstep add-in for Office 365 onto all users' Outlook. To do this, they can go to the Services & add-ins page in the Office 365 account and click Deploy Add-in. Then, search for the Actionstep for Outlook add-in and add it as described below.



To install the add-in using the desktop version of Outlook:

  1. In Outlook, click the Home tab. 
  2. Click Get Add-insThe Add-Ins page appears.
  3. Search for Actionstep for Outlook and then Add it. 
  4. Once the Add option changes to Added, close the window. 


You can now access the add-in by going to the Home tab of the Outlook ribbon. The Actionstep section is added near the end of the ribbon. 


To install the add-in using Outlook Online or New Outlook:

  1. Launch Outlook in your web browser. 
  2. In the menu bar on the left side of the page, click the More Apps icon.  A pop-up window appears.
  3. Click Add Apps. The Apps page appears.
  4. In the Search apps and more field, enter Actionstep for Outlook
  5. Click the Actionstep for Outlook tile when it appears. 
  6. Click Add followed by Got it.


To access the add-in, while viewing Outlook in your browser, select an email in your list and click the Apps icon in the top-right corner of the message. Then select Actionstep for Outlook




Part 2: Linking Outlook to Actionstep

In this step, you will authorize your Outlook add-in so that it is connected to your Actionstep sign-in.



To do this: 

  1. From Outlook, select an email.
  2. On the Home ribbon, click Open Actionstep
    TIP:  To ensure the Actionstep add-in is always displayed, click the pin icon in the top-right corner of the Actionstep panel.
  3. Click Log in and then enter your Actionstep sign-in credentials.
  4. Verify access by clicking Grant Access


NOTE:  If you have access to more than one Actionstep system, you will be asked to select which system you want to access before you Grant access.



Part 3: Linking Actionstep to Office 365

The last step is to set up the Outlook add-in for Actionstep so that it can connect to your own Office 365 account. During this step, you will access your profile in Actionstep.



To do this:

  1. In Actionstep, click your profile link in the global navigation bar. The My Profile page appears.
  2. In the Email mailboxes section, click Add an Office 365 Mailbox. The Microsoft sign-in workflow appears.
  3. Complete this workflow using your Office 365 credentials.
  4. Once you've completed these steps, return to the Actionstep add-in in Outlook and click Reload


The Actionstep add-in for Outlook is now installed and ready to be used. See Using the Outlook Add-In for help. 

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