IT Admins, Managers, and Tech Support: Getting Started

Modified on Tue, 17 Jun at 12:53 PM

As an IT expert, your role is critical in keeping your firm’s technology running smoothly and securely. You may find yourself helping set up Actionstep as well as managing your Actionstep subscription, which involves adding users, defining their roles, etc. You may also be asked to oversee the setup of various functions in Actionstep, such as participants, matters, etc. You may also be asked to help manage Actionstep's integrations with other legal software. 


The following article provides links to information on how to use Actionstep to complete these tasks.


TIP:  Consider bookmarking this page so you can easily access it again later. 




Getting Started

First, these topics can help familiarize you with Actionstep and help you get your profile set up:

Actionstep Overview

Logging in to Actionstep

Actionstep Terminology

Actionstep Home Page Overview

Getting to Know the 'My Profile' Page

Setting Up Personal Email Mailboxes

Using the Quick Search Box to Search for a Matter or Contact

Using the Advanced Search

Using Custom List Views

Using Actionstep and Where to Find Help

Actionstep Academy Overview

Requesting Help from Actionstep Support




Managing Security

Understanding Security in Actionstep 

Requesting Backups of Your Actionstep Data 

Setting Up Multi-Factor Authentication (MFA) 

Viewing a List of System Users (Admin) 




Actionstep Administration

Administration (top-level folder)




Managing Your Actionstep Subscription

About Actionstep Subscriptions 

Upgrading Your Actionstep Subscription 

Subscription Billing Portal  

Understanding 'Administrator with Authority' Subscriptions 




Adding Users and Assigning Them Permissions

Adding and Removing System Users (Admin) 

Reassigning System Users (Admin) 

Creating a System Role in Actionstep 

Configuring System Roles and Data Permissions 

A Closer Look at Data Permissions (System Objects) 

Configuring Menu Permissions (Admin) 

Setting Report Permissions (Admin) 




Enforcing AML Regulations

Anti-Money Laundering (or AML) (folder) 




Setting Up and Managing Workflows

Actionstep Workflows Overview 

Configuring Your Workflow (Admin) 

Creating Steps for Your Workflow (Admin) 

Understanding the Workflow Steps in a Matter




Setting Up Participant and Matter Types

Participant Types Overview 

Creating Participant Types 

Editing and Deleting Participant Types 

Participant Custom Data Overview 

Adding Custom Data Fields to a Participant Type (Admin) 

Matter Types Overview 

Creating and Editing a Matter Type (Admin) 

Setting Up Related Matter Types (Admin) 

Switching Matter Types (Admin) 

Restricting Access to a Matter 




 Managing Emails and Documents

Emails

About Using Email in Actionstep 

Setting Up Personal Email Mailboxes 

Setting up System Email Mailboxes 

Working with Email in Actionstep 

Performing Key Tasks in Actionstep Using the Outlook Add-In

Using the Gmail Add-on 


Documents

About Working with Microsoft and Google Documents 

Installing the Microsoft Office Plug-in 

Using the Microsoft Office Plug-in to Edit Word, Excel, PowerPoint Files 

Using Microsoft OneDrive with Actionstep 

Checking Microsoft and Google Documents In and Out 

Opening Documents Using Google Docs 




Implementing Actionstep Builder and Actionstep Capture

About Actionstep Builder 

Understanding How Actionstep Data is Used in Builder

About Actionstep Capture (coming soon to beta)




Managing Templates and Document Assembly

Merge Fields Overview 

Understanding Merge Field Options 

Viewing the List of Actionstep Merge Fields 

Using Merge Field Repeat Blocks 

Using Merge Fields to Insert Pronouns 

Using Conditional Merge Field Statements 

Generating Documents from Templates 




Reporting on the Different Aspects of the Firm

General Reporting (folder) 

Matter Reports (folder) 

Accounting Reports (folder) 

Billing Reports (folder) 

Trust / Client Account Reports (folder)




Setting Financial Preferences

Accounting Preferences (folder)  

Tax Settings (folder)  

Rate Labels (folder)  

Configuring Your Billing Settings  

Multi-Currency/FX Billing Configuration 




Third-Party Solutions and Other Tech

Actionstep API 

Integrations (high-level folder) 

TIP:  This folder has information for the following integrations: NetDocuments, Google, DocuSign, Zapier, Kenect, InfoTrack, Cloudify Inform, ASB, WiseTime, MiTimes, LawToolBox, Dropbox, QuickBooks, Xero, HotDocs, Office 365, LawPay



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