Using Quick-Add to Assign Contacts to New Matters

In this article:

• Assigning an Existing Contact to a Matter
• Creating a New Quick-Add Contact
• Resolving Duplicate Contacts

Often, when a new matter is created, contacts must be created to assign to the matter. To keep the process of creating a new matter efficient, Actionstep displays a quick-add contact form to easily create contacts with a few key fields: first / last / company name, phone number, and email address. If any further contact information is required, the full contact entry form can be displayed.

Before you begin: 

• If this option isn't enabled for you, an admin can enable it by going to Admin > General Settings > Feature preview. Then, under Features in preview, toggle New quick add contact feature flag to On.

Assigning an Existing Contact to a Matter

You can quickly add a contact from your system to the matter you are viewing.

To do this:

1. View a matter. (See Editing a Matter.)
2. Click the Parties icon to view the Parties page for the matter.
3. For a specific role, click the Add [Party Type] drop-down list. For example, click Add Client, Add Lawyer, Add Doctor, etc.
4. Search for the contact's name and select it. The contact is assigned to that role. 

TIP: To remove a contact from a role, click the menu icon next to their name and choose Remove Party.

Creating a New Quick-Add Contact

At times, you may need to create a new contact while editing one of your matters. 

To do this:

1. View a matter. (See Editing a Matter.)
2. Click the Parties icon to view the Parties page for the matter.
3. For a specific role, click the Add [Party Type] drop-down list. For example, click Add Client, Add Lawyer, Add Doctor, etc.
4. Click Create Contact, located at the bottom of the menu. The Create Contact window appears.
5. Select an Identity type. By default, Individual will be selected. If you're creating a contact for an organization, like a company, select Non-Individual. 
6. Enter the remaining contact details. (See Adding a Contact for additional instructions.)
7. When you are finished, click Save. The contact is added to the matter.

Tip: To save your work and continue adding details, click Save and edit more. This launches the full Create Contact screen which contains more fields, including custom data. The information previously entered in the quick-add contact form will populate the corresponding fields on the Create Contact screen. For more information on creating contacts, see Creating a Contact Record.

Resolving Duplicate Contacts

The quick-add contact form can detect if the details you are entering are already used in a contact in the system. You can then review the duplicate and either proceed with creating the contact or cancel the process. Duplicates can be flagged based on the following criteria:

• Matching or similar first and last name combination

• Matching or similar company name

• Matching phone number

• Matching email address

To resolve duplicates:

1. Enter a contact name (as described in the previous section). If the contact name is similar to an existing contact, a Confirm this is not a duplicate checkbox appears. 
2. Optionally, click Show the possible duplicate to review the contact already in your system. 
3. Choose whether to proceed:
   • If the contacts are not the same, select Confirm this is not a duplicate and continue entering your information. 
   • If the contacts are the same, click Cancel to close the Create contact window and not save the information.

• Getting to Know the Contact Card
• Adding a Contact 
• Editing a Contact